Return Policy

If something is not right, write to us.

Updated October 7, 2026

Each case is inspected before it leaves our shop in Kentucky. If an order arrives with a defect, or if we did not fill it as you placed it, we will make it right.

A defect, or an order we filled incorrectly

Email hello@mrscase.com within 10 days of receiving the item, and include photographs of the defect. We will replace the item, or the part, at no cost to you.

If you would like to return it

If you are not satisfied, we will accept the return and refund the purchase, minus shipping, when the return is started within 10 days of delivery.

Original packaging

Returns need to come back in the original packaging. That packaging is what protects the case and the dress form in transit. If a return arrives damaged because it was packed another way, we cannot refund the order.

International orders

We cannot accept returns on international orders.

Questions about an order can come to hello@mrscase.com.