A few things you maybe wondering.

Mrs Case is designed to help reduce your gown’s exposure to environmental factors that can contribute to damage over time, including dust, ultraviolet light, and fluctuations in humidity.

Each case includes UV-rated acrylic, humidity control, and a dust-resistant seal. For additional protection, we recommend displaying your case away from direct, prolonged sunlight, just as you would with any fine textile or heirloom.

Yes. We strongly recommend having your wedding gown professionally cleaned by a specialist in wedding gown care before displaying it in a Mrs Case.

Even when a gown appears clean, invisible stains from perspiration, makeup, food, or other substances may remain in the fabric and can become more noticeable over time. Professional cleaning before display is an important part of caring for your gown long term.

If you need help finding a wedding gown cleaning or preservation specialist, please contact us for recommendations.

No. Mrs Case and traditional wedding gown preservation serve different purposes.

Traditional wedding dress preservation generally involves professional cleaning followed by specialized archival packaging and storage, often in an archival box. Mrs Case offers a different approach: a protective display environment that allows you to enjoy your gown in your home while helping reduce its exposure to dust, ultraviolet light, and humidity.

Mrs Case is designed for display, protection, and enjoyment rather than traditional archival storage.

Absolutely. If your wedding dress has already been professionally cleaned and preserved, you have already taken an important step toward caring for your gown long term.

You can simply remove your gown from its preservation box and prepare it for display in your Mrs Case. There is no need to have your dress professionally cleaned again simply because you are choosing to display it.

If your gown has been preserved using a method that may affect how it should be handled or displayed, we recommend consulting your gown preservation specialist before removing it from its preservation packaging.

We recommend displaying your Mrs Case away from direct, prolonged sunlight.

Although the case includes UV-rated acrylic designed to help reduce exposure to ultraviolet light, no display environment can completely eliminate the effects of prolonged sunlight on delicate textiles. Choosing an interior location away from direct sunlight provides an additional layer of protection for your gown.

Installing your gown is designed to be simple. Step-by-step installation videos are available for both the Signature and Gallery to guide you through the process.

Yes. The Mrs Case Gallery is designed to offer the option of wall-mounted display.

Because homes and wall structures vary, wall-mounting hardware is not included with the Gallery. Customers are responsible for selecting and obtaining the appropriate hardware for their specific wall type and installation location.

The Gallery should always be securely mounted according to the provided installation instructions, with consideration given to the weight of the fully assembled case and gown. If you are unsure which hardware is appropriate for your wall, we recommend consulting a qualified professional for guidance.

For routine cleaning, gently wipe the case with a soft microfiber cloth.

When cleaning the acrylic, use only products specifically recommended for acrylic surfaces. Avoid abrasive materials, harsh chemicals, ammonia-based cleaners, or anything that could scratch or damage the acrylic.

For more detailed care instructions, please visit our Care & Use page.

Orders typically ship within 10 business days after your case leaves our workshop. Once your order ships, you will receive tracking information so you can follow its delivery.

Every Mrs Case is carefully packaged for shipment. If your case arrives damaged, please contact us within three days and provide photographs of the packaging and the damage.

Our team will review the damage and work with you to arrange the appropriate replacement or repair in accordance with our shipping and damage policy.

Yes. Mrs Case offers installment payment options.

Available payment options and eligibility are displayed at checkout.

Yes. Mrs Case can be included in your wedding registry in several ways.

You can add a Mrs Case gift card, register for a specific case, or create a contribution fund that allows guests to contribute toward your Mrs Case.

Mrs Case gift cards are available beginning at $100.

Absolutely. A Mrs Case can be given as a wedding gift, anniversary gift, or meaningful heirloom gift for a couple who wants to display their wedding gown at home.

Gift cards are also available for guests who would like to contribute toward a Mrs Case without choosing the specific case themselves.

Because Mrs Case is a large, carefully crafted piece that requires specialized packaging and shipping, please review our return policy before placing your order.

Mrs Case currently ships within the United States.

If you are located outside the U.S. and are interested in purchasing a Mrs Case, please contact us and we can discuss whether international shipping is available for your location.

Complimentary shipping is included for all of our products within the continental United States.

Please contact us for shipping requests to Alaska, Hawaii and Puerto Rico as additional shipping fees may apply. You may also contact us at hello@mrscase.com for international shipping inquiries.

Estimated timelines for case construction can be found on our product page. Please contact us if you are in need of an expedited order and we will do our best to work with you. Additional fees may apply. Once your case leaves our facility please allow 7–10 days for shipping. You will receive tracking information. Occasionally, shipments can be delayed due to weather, peak shopping seasons, or carrier issues outside of our control. We appreciate your patience in these rare instances.

If you need to make a change to your order please contact us at hello@mrscase.com as soon as possible. We’ll do our best to help!

Should you not be satisfied with your case, we will accept the return and refund your money, minus the shipping costs to and from our facility. Returns must be initiated within three days at hello@mrscase.com and follow our return instructions.

Returns are only accepted if the item is sent back in its original packaging. Our packaging is specifically designed to protect our case and forms during shipping and optimize shipping costs. If a return arrives damaged due to improper packaging we will not be able to refund your order.

At Mrs. Case, we stand behind the quality of our product. Each case is thoroughly inspected prior to leaving our facility. On the rare occasion that an item you received is defective, damaged in transit or the order was not filled out properly on our part please email hello@mrscase.com within three days of delivery so we can make it right. Please be sure to include photos of any defect or damage. We want every customer to be in love with their Mrs Case and are happy to help with any questions.